Skip to main content

KooKoo, now with SMS integration

Well, its finally here. SMS integration. This was one of the most sought after features on KooKoo and now we have enabled this as a beta feature.

KooKoo has always been able to send SMS using the <sendsms> tag. But receiving sms by applications was a problem.Now, your applications can receive SMS as well as send SMS.

The following are the steps to enable receiving of SMS for your application.

1. Login to your account, go to settings and assign a keyword to your application(Only for gold and silver eggs, normal eggs do not have this feature). Do this fast as keywords are unique and you may not get the exact keyword you are looking for if someone has already acquired it.

2. Ask your users to send an SMS to 0-922-750-751-2 with "your_keyword <space> message" as a message.

That's it. You have now enabled a data channel for your application.

When KooKoo receives the SMS, it checks your keyword and forwards to your application URL with the following parameters:

event=NewSMS
cid=the_number_which_sent_the_sms
message=the_actual_sms_message
time=the_time_at_which_the_sms_was_sent

Update your application at the application URL to handle this new event and you are set.

Example:

Using this feature, we have enabled the SMS channel for our example apps Voicebuzz and Twittervoice

Register with voicebuzz and twittervoice and

Send an SMS to 0922-750-751-2 with voicebuzz <space> message as the content to post to your Facebook wall or

Send an SMS to 0922-750-751-2 with tweet <space> message as the content to post a tweet.

Please note that incoming SMS is available only to Gold and Silver egg accounts. Also, incoming SMS are charged, 8ps/sms for Golden egg accounts and 10ps/sms for Silver egg accounts. We will soon be posting a rate card for you to get your own numbers and other details.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.