Skip to main content

Build a virtual receptionist for your business in 30 lines of code using KooKoo

You have just started up a new venture and things are looking good. You have been able to get a good domain name and you have established your presence in the web world. But what about the telecom world. How are people able to reach you. You would have published your mobile number on the website. But this leads to a lot of problems as people tend to call you at odd hours and you would lose all your privacy. Also you may not be able to attend a call at all times and you may lose business. To solve this and other problems why don't you build a virtual receptionist using KooKoo. Just follow the steps to get a virtual receptionist:


1. Register for KooKoo
2. Upgrade your account to get a phone number. Plans start as low as Rs.500/month. You can also use the development number of KooKoo with a pin to get free access.
3. Download the code from here
4. Host the code on your web server.
5. Login to KooKoo and update your application URL to point to vr.php


Thats it. Now you have virtual receptionist for your company. And you just pay for what you use.


The basic code is explained below:



<?php
session_start();
require_once("response.php");//include KooKoo library.This is available in the download
$r=new Response(); //create a response object
$cd = new CollectDtmf();
if($_REQUEST['event']=="NewCall") //when a new call comes...
{
        $_SESSION['cid']=$_REQUEST['cid'];
        //store details of caller and time in database if you want so you never miss a call
        //Update this with your own company name and your own prompt.
        $cd->addPlayText("Thank you for calling MY COMPANY. Please press 1 for sales, press 2 for support, press 3 for others");
$r->addCollectDtmf($cd);
$r->send();
}
else if($_REQUEST['event']=="GotDTMF") //Caller has provided some input
{
$selection=$_REQUEST['data'];
if($selection == "1")
{
$r->addDial("9912343425");//enter your sales guys number
}
else if($selection == "2")
{
$r->addDial("9912343425");//enter your support guys number
}
else
{
$r->addDial("9912343425");//enter your default number.
                //We use the same number for all 3 options so only one guy receives all the calls
               //But for the outside world you are a big company with different departments :)
//or do 
//$r->addRecord($_SESSION['cid']); //to enable voice mail
}
$r->send();
}
else if($_REQUEST['event']=="Dial" && $_REQUEST['status'] == "noanswer") //when agent doesn't answer
{
$r->addRecord($_SESSION['cid']);
$r->send();
}
else
{
$r->addHangup();
$r->send();
}
?>

You can take this base code and expand it to add call recording capabilities, send alerts, store all call details in your database etc. 

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.