Cloud Telephony Experiments

"A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer"--Web Definition Today we are happy to announce that Cloudagent , your trusted cloud call center supports predictive dialing. This will help sales teams and outbound calling teams improve their efficiency by more than 400%. Cloudagent predictive dialer improves your outbound process by completely automating the dialing process . And since this is a cloud based system there is nothing to be installed on premise. Cloudagent predictive dialer supports multiple modes. The basic mode allows you to control the dialing process based on a ratio. The advanced mode uses a statistical engine to control the dialing pattern based on call ...

If you are using Salesforce , then you know how important proper communication is for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must.  Ozonetel's  call center solution,  Cloudagent , with its deep integration with Salesforce(Open CTI) now provides your sales and support teams with a full featured call center solution at their fingertips. This is the only solution which provides a full featured call center solution inside Salesforce. There is no need to install anything else. This includes an agent toolbar for call transfer, hold and other advanced features. Supervisors can login to the supervisor console and use barge in facilities and monitor the call center. This ...

When we acquired Yantrasoft , the goal was to integrate their speech capabilities into the core KooKoo platform so that KooKoo developers can start building speech applications. We took a first step towards that goal today with the release of a new KooKoo tag, <recognize>. The tag is free for all users of KooKoo and all developers can immediately start using it. Our vision is to solve the customer communication problem for businesses. This is another big leap in that direction. This will help your user communicate a lot more easily.  Entering touch tones is inconvenient, where user has to move the phone from ear and back to press digits or has to put it in front on speaker phone. Imagine the same to be done when using handsfree in car. Our first release of digit pack solves this problem. Now user can just say the digits, confirm saying yes or no and navigate the IVR hassle free. This would sound miniscule as compared to google and siri that recognize the na...

If you are using Zendesk, then you are in luck. The world's best cloud call center is now available in the Zendesk app store .  Proper communication is most important for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must.  Ozonetel's  call center solution,  Cloudagent , with its deep integration with Zendesk now provides your sales and support teams with a full featured call center solution at their fingertips. The integration is available on Zendesk at  https://www.zendesk.com/apps/cloudagent/ This integration provides you with the following features: 1. Screenpops: Context is everything. When you get a call from a customer/prospective customer, it ...

If you are using Sugar CRM, then you know how important proper communication is for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must.  Ozonetel's  call center solution,  Cloudagent , with its deep integration with Sugar CRM now provides your sales and support teams with a full featured call center solution at their fingertips. The integration is available on Sugar CRM App exchange This integration provides you with the following features: 1. Screenpops: Context is everything. When you get a call from a customer/prospective customer, it is very important to know the context so that you can answer better. What was the last call with this customer? Are there any p...